Consumer Protection

Consumers’ protection issues arise every day for Coloradans. One person discovers his or her identity has been stolen; another believes a lender is guilty of discriminatory lending practices; and another may be having a contractual dispute with a vendor whose services or goods were unsatisfactory.

The Office of the Attorney General’s Consumer Protection Section provides consumers and business with resources they can utilize to protect themselves from fraud and other deceptive or illegal practices.

Consumer Protection Section

The Consumer Protection Section protects Colorado’s businesses and consumers from fraud and maintains a competitive business environment by enforcing federal and state consumer protection laws; enforcing federal and state antitrust laws; enforcing and implementing tobacco master settlement agreement provisions; enforcing state laws on debt collection, predatory lending, consumer lending, credit repair and rent-to-own; and acting as advocates on behalf of small business, residential and agricultural public utility taxpayers.

Common Consumer Protection Issues

Below are some consumer protection issues that the Consumer Protection Section addresses:

  • Identity theft: Consumers can get information on identity theft, how to detect it, how to protect themselves and what to do if they become a victim.
  • Credit and banking: Consumers can learn how to file a bank complaint with the Federal Reserve; how to manage their credit; what to do if credit discrimination is suspected; what to do if their credit card is stolen; how to lower bank fees and understanding laws pertaining to gift cards.
  • Personal finance: Consumers can get information on managing debt and saving for retirement.
  • Health insurance: Consumers get an overview of COBRA, HIPAA, mental health and maternity coverage, as well as an overview of health insurance rights.
  • Travel: Consumers can get information on different types of travel insurance; tips on deciding whether to purchase rental car insurance; resolving disputes while traveling or finding good deals on hotel rentals without risking fraud.